Module: HelpDesk
This cmdlet is part of a module that I use for accelerating the resolution of issues at the help desk.
Example Output:
Report generated on: 01/23/2013 14:28:53
ComputerName: Test-PC1
Currently Logged on User: Test-PC1\Jason
Operating System Information
Operating System : Microsoft Windows 7 Ultimate
Version : 6.1.7601
Windows Directory : C:\windows
Registered user : Jason
Serial Number : 00426-068-1063837-86057
SPMajorVersion : 1
SPMinorVersion : 0
Local hard Drive Status
Drive %free FreeSpace (GB)
C: 19.80 44.51
D: 94.91 213.34
Difference between the client clock and yours (Min):unknown
Stability Index (1 = Low, 10 = High):8.419
Last system start time: 1/16/2013 2:39:56 PM
Hardware Information:
Manufacturer: FUJITSU
Model: LIFEBOOK AH530
System Type: x64-based PC
System Category: Mobile
Boot up state: Normal Boot
Power Supply State: Unknown
Thermal State: Unknown
Number of Processors: 1
Number of Logical Processors: 4
Physical Memory: 4 GB
System Restore Enabled: True
Group Policy Information
Computer GPO Applied At :
Computer GPO Applied From :
Applied Computer GPOs :
N/A
User GPO Applied : Unknown
User GPO applied From :
Applied User GPOs :
N/A
Running Programs
Memory(MB) Name
518.2734375 powershell_ise.exe
210.55078125 chrome.exe
178.0625 OUTLOOK.EXE
157.44921875 svchost.exe
114.41796875 csrss.exe
100.41015625 chrome.exe
98.16015625 chrome.exe
87.93359375 explorer.exe
84.6796875 WindowsLiveWriter.exe
83.046875 dwm.exe
80.31640625 WINWORD.EXE
78.4609375 chrome.exe
61.65625 wsmprovhost.exe
58.9140625 chrome.exe
56.64453125 svchost.exe
51.6796875 EXCEL.EXE
49.28515625 chrome.exe
41.9140625 powershell.exe
39.70703125 chrome.exe
37.44140625 gimp-2.6.exe
35.08203125 MsMpEng.exe
31.57421875 chrome.exe
29.84765625 chrome.exe
29.4921875 chrome.exe
28.1015625 chrome.exe
27.484375 chrome.exe
27.33203125 chrome.exe
26.39453125 chrome.exe
25.9375 iexplore.exe
25.81640625 SearchIndexer.exe
25.1796875 chrome.exe
19.3671875 chrome.exe
18.765625 POWERPNT.EXE
18.57421875 chrome.exe
18.42578125 chrome.exe
18.01953125 chrome.exe
17.13671875 chrome.exe
15.6875 svchost.exe
15.2890625 SkyDrive.exe
14.2578125 WmiPrvSE.exe
14.16015625 wmpnetwk.exe
14.09765625 svchost.exe
12.2421875 svchost.exe
12.19140625 WmiPrvSE.exe
11.06640625 chrome.exe
10.5 NisSrv.exe
10.23828125 chrome.exe
10.08203125 chrome.exe
9.921875 iexplore.exe
9.90625 chrome.exe
9.72265625 svchost.exe
9.46875 lsass.exe
9.34375 script-fu.exe
9.328125 googletalk.exe
8.7578125 svchost.exe
8.6015625 chrome.exe
8.484375 sqlservr.exe
8.33203125 msnmsgr.exe
7.6171875 chrome.exe
6.68359375 chrome.exe
6.56640625 chrome.exe
6.46875 LogMeIn.exe
6.42578125 SnippingTool.exe
6.2734375 svchost.exe
6.19140625 services.exe
6.01953125 WmiPrvSE.exe
5.453125 PdaNetPC.exe
5.2578125 OSPPSVC.EXE
5.125 taskeng.exe
4.68359375 MSOSYNC.EXE
4.63671875 svchost.exe
4.4765625 taskhost.exe
4.4296875 msseces.exe
4.41015625 spoolsv.exe
4.40234375 ANT Agent.exe
4.25 ipoint.exe
4.21484375 LogMeInSystray.exe
4.0625 SynTPEnh.exe
3.5859375 igfxpers.exe
3.56640625 lxeccoms.exe
3.34375 lxedcoms.exe
3.02734375 notepad.exe
3.01953125 wisptis.exe
3.00390625 IndicatorUty.exe
2.90234375 chrome.exe
2.6875 conhost.exe
2.6875 WLIDSVC.EXE
2.63671875 UNS.exe
2.63671875 LMS.exe
2.5859375 lsm.exe
2.4921875 igfxsrvc.exe
2.47265625 AdobeARM.exe
2.31640625 iTunesHelper.exe
2.29296875 TSVNCache.exe
2.2734375 rundll32.exe
2.1640625 mDNSResponder.exe
2.078125 ZoomIt64.exe
2.05078125 lxecmon.exe
2.01953125 ezprint.exe
1.953125 iPodService.exe
1.953125 lxedmon.exe
1.83984375 winlogon.exe
1.80859375 TSVNCache.exe
1.76953125 svchost.exe
1.76953125 itype.exe
1.73046875 BtnHnd.exe
1.71875 jusched.exe
1.70703125 ZoomIt.exe
1.67578125 AppleMobileDeviceService.exe
1.609375 svchost.exe
1.58203125 hkcmd.exe
1.5703125 svchost.exe
1.56640625 taskhost.exe
1.51953125 igfxtray.exe
1.50390625 RAVCpl64.exe
1.43359375 TrayManager.exe
1.3828125 csrss.exe
1.359375 ConMgr.exe
1.31640625 CSRBthFtpServer.exe
1.2265625 TeamViewer_Service.exe
1.0859375 FUJ02E3.exe
1.05078125 System
0.98828125 ibsvc.exe
0.96484375 FdmDaemon.exe
0.95703125 PDVD8Serv.exe
0.9375 svchost.exe
0.9296875 dllhost.exe
0.91015625 LMIGuardianSvc.exe
0.8984375 updatenv.exe
0.8828125 FlashUtil32_11_5_502_146_ActiveX.exe
0.87890625 YouCamTray.exe
0.87890625 CSRSkype.exe
0.87109375 BtnHndHkb.exe
0.81640625 RichVideo.exe
0.72265625 sqlwriter.exe
0.69140625 McciCMService.exe
0.66015625 VFPRadioSupportService.exe
0.625 McciCMService.exe
0.5703125 ramaint.exe
0.515625 svchost.exe
0.515625 ielowutil.exe
0.4765625 QuickTouch.exe
0.46875 ONENOTEM.EXE
0.45703125 SynTPHelper.exe
0.41796875 mfevtps.exe
0.3828125 splwow64.exe
0.33203125 PSUService.exe
0.23046875 updnvsrv.exe
0.2109375 WLIDSVCM.EXE
0.2109375 wininit.exe
0.15234375 smss.exe
0.0234375 System Idle Process
Software installations
Software :
Date/Time :
Source :
Status :
Message :
User :
---------------------------------------------------------------------------------
Application Errors
Date/Time :
ProductName :
User :
---------------------------------------------------------------------------------
Application Hang
Date/Time :
ProductName :
User :
---------------------------------------------------------------------------------
Windows Updates
Date/Time :01/22/2013 21:11:40
ProductName :Definition Update for Microsoft Security Essentials - KB2310138 (Definition 1.143.555.0)
Message :Installation Successful: Windows successfully installed the following update: Definition Update for Microsoft Security Essentials - KB
2310138 (Definition 1.143.555.0)
----------------------------------------------------------------------------------
Application Log
Level :Error
Date/Time :01/23/2013 08:57:43
Message :mDNSCoreMachineSleep: mDNS_Unlock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)
---------------------------------------------------------------------------------
Level :Error
Date/Time :01/23/2013 08:57:43
Message :mDNSCoreMachineSleep: mDNS_Lock: Locking failure! mDNS_busy (1) != mDNS_reentrancy (0)
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:07
Message :Certificate for local system with Thumbprint 51 af a6 6e 25 5d e9 7e 95 f1 14 7d ac 7c 53 8e ae e2 ee 37 is about to expire or already e
xpired.
---------------------------------------------------------------------------------
Level : Unknown
Date/Time :01/22/2013 21:01:16
Message :
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/22/2013 15:21:46
Message :Certificate for local system with Thumbprint 51 af a6 6e 25 5d e9 7e 95 f1 14 7d ac 7c 53 8e ae e2 ee 37 is about to expire or already e
xpired.
---------------------------------------------------------------------------------
System Log
Level :Warning
Date/Time :01/23/2013 11:11:35
Message :Name resolution for the name www.mms-2011.com timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:05
Message :Name resolution for the name www.google.com timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:05
Message :Name resolution for the name teredo.ipv6.microsoft.com timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:04
Message :Name resolution for the name wpad.gateway.2wire.net timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:02
Message :Name resolution for the name wpad.gateway.2wire.net timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/23/2013 08:57:00
Message :Name resolution for the name isatap.gateway.2wire.net timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Warning
Date/Time :01/22/2013 20:59:53
Message :Name resolution for the name xoqbgpmltg.gateway.2wire.net timed out after none of the configured DNS servers responded.
---------------------------------------------------------------------------------
Level :Error
Date/Time :01/22/2013 20:59:50
Message :A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.
---------------------------------------------------------------------------------
USB Device information
Name : USB Root Hub
Status : OK
Status : USB\ROOT_HUB20\4&34A2E03&0
DeviceID :
Name : Generic USB Hub
Status : OK
Status : USB\VID_8087&PID_0020\5&912EB71&0&1
DeviceID :
Name : USB Input Device
Status : OK
Status : USB\VID_0461&PID_4D0F\6&38B58C2F&0&5
DeviceID :
Name : HID-compliant mouse
Status : OK
Status : HID\VID_0461&PID_4D0F\7&25733AA4&0&0000
DeviceID :
Name : USB Root Hub
Status : OK
Status : USB\ROOT_HUB20\4&2666A9D5&0
DeviceID :
Name : Generic USB Hub
Status : OK
Status : USB\VID_8087&PID_0020\5&2D36E645&0&1
DeviceID :
Name : USB Composite Device
Status : OK
Status : USB\VID_0408&PID_1FC3\SN001
DeviceID :
Name : HD Webcam
Status : OK
Status : USB\VID_0408&PID_1FC3&MI_00\7&1EAC75B1&0&0000
DeviceID :
Name : Generic Bluetooth Adapter
Status : OK
Status : USB\VID_1690&PID_0741\6&3A1F1EB&0&2
DeviceID :
Name : Bluetooth Device (RFCOMM Protocol TDI)
Status : OK
Status : BTH\MS_RFCOMM\7&3231F531&0&0
DeviceID :
Name : Standard Modem over Bluetooth link
Status : OK
Status : BTHENUM\{00001103-0000-1000-8000-00805F9B34FB}_VID&0002000A_PID&0000\8&C0CC3E3&0&D03761A29842_C00000000
DeviceID :
Name : Microsoft Bluetooth Enumerator
Status : OK
Status : BTH\MS_BTHBRB\7&3231F531&0&1
DeviceID :
Name : MCT (Remote Control)
Status : OK
Status : BTHENUM\{0000110E-0000-1000-8000-00805F9B34FB}_VID&0002000A_PID&0000\8&2A861912&0&D03761A29842_C00000000
DeviceID :
Name : HID-compliant consumer control device
Status : OK
Status : HID\BTHAVRCPDEVICE&COL01\9&3451B562&0&0000
DeviceID :
Name : HID-compliant device
Status : OK
Status : HID\BTHAVRCPDEVICE&COL02\9&3451B562&0&0001
DeviceID :
Name : HID-compliant device
Status : OK
Status : HID\BTHAVRCPDEVICE&COL03\9&3451B562&0&0002
DeviceID :
Name : Bluetooth Peripheral Device
Status : Error
Status : BTHENUM\{00001132-0000-1000-8000-00805F9B34FB}_VID&0002000A_PID&0000\8&2A861912&0&D03761A29842_C00000000
DeviceID :
Name : Bluetooth Device (Personal Area Network)
Status : OK
Status : BTH\MS_BTHPAN\7&3231F531&0&2
DeviceID :
---------------------------------------------------------------------------------
-- CMDLET: get-HDComputerInfo --
-- Helpdask Module --
-- Copywrite 2013 MCTExpert, Inc. --
---------------------------------------------------------------------------------
Demo code provided without warranty or
support. As with all PowerShell code,
review it and test it in a test
environment prior to using it in a
production environment.
Help file:
.SYNOPSIS
Retrieves Help Desk type information from clients.
.DESCRIPTION
Retrieves Help Desk type information from clients.
This cmdlet is intended to be used as a demonstration technology to show
how PowerShell can be used to help reduce help desk support call time by
presenting the support technician with valuable information about the
client in question without asking the user for the information.
This code does not change information. It will only retrieve information.
===============================================================================
== Cmdlet: Get-Get-HDComputerInfo ==
== Module: HelpDesk ==
==---------------------------------------------------------------------------==
== Author: Jason A. Yoder ==
== Company: MCTExpert, Inc. ==
== Blog: MCTExpert.Blogspot.com ==
== Twitter: @JasonYoder_MCT ==
==---------------------------------------------------------------------------==
== License Information: ==
== Copyright 2013 - MCTExpert, Inc. ==
== This code is licensed for personal use only. This code may not be ==
== re published or distributed in whole or in part without the express ==
== written consent of MCTExpert, Inc. All rights reserved. ==
==---------------------------------------------------------------------------==
== Disclaimer: The user takes full responsibility for the execution of any ==
== PowerShell code. This code is provided without warranty or support. ==
== As with all PowerShell code, review it and test it in a test environment ==
== prior to using it in a production environment. The user takes complete ==
== responsibility for the results of executing this code. ==
===============================================================================
.PARAMETER ComputerName
The name of the client that you want to gather data on.
.PARAMETER Days
The number of days you want this cmdlet to retrieve information from
the reliability monitor and the event logs.
.PARAMETER GPO
Returns information on the Group Policies that are applied
to the client.
.PARAMETER EventLogs
Returns information from the System and Application logs on the client.
.PARAMETER Full
Runs all tests and returns the maximum amount of information from
the client.
.PARAMETER Name
The name of the client that you want to gather data on. provided to allow
for easy compatibility with the Get-ADComputer cmdlet from the
ActiveDirectory module.
.PARAMETER PassThru
Returns the new or modified object. By default (i.e. if -PassThru is not
specified), this cmdlet does not generate any output.
.PARAMETER Programs
Returns information on the programs currently running on the client.
.Parameter Quiet
Be default, this cmdlet will display user friendly information. This
switch will suppress this information.
.PARAMETER USB
Returns information on the USB devices built in and attached to the client.
.EXAMPLE
Get-HDComputerInfo -computername "Lab1"
Returns a basic set of information from the client Lab1.
.EXAMPLE
Get-HDComputerInfo -computername "Lab1" -days 5 -Full -passthru
Runs the maximum amount of information from a client called Lab1. This cmdlet
will also return 5 days worth of information of the Event Logs and the
Reliability Monitor. The full object will also be placed in the PowerShell
pipeline.
.EXAMPLE
Get-HDComputerInfo -Computername "Indy1", "Indy2"
Returns basic Help Desk information on clients Indy1 and Indy2 if they
are online.
.EXAMPLE
Get-ADComputer -Filter 'Name -like "SEA*"' | Get-HDComputerInfo -quiet -PassThru
Returns the objet data from the basic test from everyone computer in your
environment that starts with "SEA" and is online.
.EXAMPLE
Get-ADComputer -Filter 'Name -like "SEA*"' |
Get-HDComputerInfo -quiet -PassThru |
Where-Object {$_.PhysicalMemoryGB -eq 16} |
Select-Object -Property ComputerName
ComputerName
------------
SEA1
SEA2-HV
Test all clients in your environment that have a name that starts with SEA.
If these clients have at least 16 GB of memory, then their names are sent into
the pipeline.
.NOTES
This cmdlet requires PowerShell V2 or V3 to be installed on the source and
target computers. PowerShell Remoting also needs to be turned on in your
environment. For instructions on how to turn on PowerShell remoting, please
refer to this blog article:
http://MCTExpert.Blogspot.com/2011/03/enable-powershell-v2-remote-management.html
This cmdlet is intended to be used as a demonstration technology to show
how PowerShell can be used to help reduce help desk support call time by
presenting the support technician with valuable information about the
client in question without asking the user for the information.
